Refund policy

Timeframe to Request a Return

You have 30 days from the date you receive your order to request a return.

Conditions for Accepting a Return

To be eligible for a return, the product must be:

  • Unopened and unused.

  • With all tags attached and in its original packaging.

  • In perfect condition, exactly as received.

  • Accompanied by the receipt or proof of purchase.

For hygiene and health safety reasons, we do not accept returns of products that have been opened, used, or handled.

How to Request a Return

To start a return, please contact us at contactpawminos@gmail.com and include your order number.

If your return is accepted, we will send you the instructions and the return address.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.

Damaged Products or Order Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product so that we can assess the issue and resolve it.

Exceptions / Non-Returnable Items

We do not accept returns of:

  • Products that have been opened, used, or handled for hygiene and health safety reasons.

  • Sale items or gift cards.

If you have any questions about a specific item, please contact us at contactpawminos@gmail.com.

Exchanges

The fastest way to get the product you need is to return the item you currently have and, once the return has been accepted, place a new order.

14-Day Right of Withdrawal — European Union

If your order is shipped within the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without having to provide justification.

As with all other returns, the product must be unopened and unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that your bank or card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not yet received it, please contact us at contactpawminos@gmail.com.